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Service Description

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Cancellation Policy

For regular (ongoing) and once off services (a) The Customer must provide the Company with at least 24 hours’ notice prior to the Service Time, if they wish to suspend, postpone or cancel the Service for any reason. (b) In the event that such notice has been given, the Company will attempt to reschedule the Service if required. (c) In the event that the Customer does not provide 24 hours’ notice prior to the commencement of the Service, the Customer agrees to pay a cancellation fee of $35.00 for administrative costs and loss, if charged by the Company. For bond, exit or end of lease cleaning services (a) The Customer must provide the Company with at least 120 hours’ (5 days) notice prior to the commencement of the Service Time, if the wish to suspend, postpone or cancel the Service for any reason. (b) In the even that such notice has been given, the Company will attempt to reschedule the Service if required. (c) In the event the Customer does not provide 120 hours’ (5 days) notice prior to the commencement of the Service, the Customer agrees to pay a cancellations fee of $100.00 for administrative costs and loss, if charged by the Company. This fee will be deducted from the credit card taken at the time of booking or from monies held as deposit for the customer. (d) A general cancellation fee of $15.00 will apply to all services cancelled where more than 120 hours’ (5 days) has been provided, to cover costs of administration and credit card processing.

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